FAQs

COMMON QUESTIONS:

1) Where are Medeiros knives from?

Every single product on this website is handmade by Valerio Medeiros in Porto Alegre - Southern State in Brazil, called Rio Grande do Sul. Valerio and his assistant are responsible for 100% of the company's production.

 

2) Can I get a custom made knife where I choose every detail?

Yes, right here and right now. CLICK HERE and send us a message.

 

3) How are they made?

 We work mostly with three different types of steel: Carbon Steel, Stainless Steel and Damascus Steel. Every knife will have its own treatment to reflect on its utility and style. Handles will be made of Native Brazilian Hardwood (Acacia, Jacaranda, Pau Brasil, Violet Rosewood), Custom Resin, Bone or Deer Horn.

 

4) When will my order arrive?

Once your order is confirmed, we try our best to ship it in 1 business day. We mostly use Couriers that can provide a safe and very fast delivery. You will receive an email and a text message with updates.

 

5) How does Afterpay work?

When you sign up with Afterpay, you buy the item you want today and then pay for it in four instalments due every two weeks. This way, you get what you want without ever losing control of your money or providing personal bank details to anyone else.

In return for this service, we pay Afterpay a fee so they can keep helping you plan, buy, and pay.

This means Afterpay makes its money from retailers and service providers – not from customers like you. That’s why we charge absolutely no interest, ever. 

 

WARRANTY:

1) Can Stainless Steel rust?

Any stainless steel product can in some circumstances rust but it is much more resistant to corrosion than ordinary carbon or alloy steels. It is ‘stain-less’ not ‘stain-impossible’.

If you follow our Care Guide, that should never happen.

 

2) My knife is chipped. What now?

Niks in the blade:

Small niks in the blade are created through normal use of the knife, so don’t panic if this is what has happened. Using a whetstone should remove these niks and get your knife back to great sharpness. For larger niks you may need to get your knives professionally sharpened - for those, we recommend Saito Knives 

Chips and niks in the blade are not manufacture fault, they are not covered by the knife guarantee.

Chunks in the blade:

If the knife blade hits bone or frozen foods, the result can be that the blade has large chunks appear. Again, no reason to fear. Saito Knives will save it for you.

Cutting through frozen food, bone or any such product that results in large chunks in the blade is mis-use of the knife. 

Broken knife tips:

This can occur through accident or dropping the knife and is not covered by the knife guarantee.

 

3) What if I dropped my knife?

Medeiros Australia are guaranteed against manufacture fault only – this does not include knives that have been dropped.

 

4) What if my knife snapped?

To determine whether your knife has snapped from manufacture fault or not, and therefore whether it is under warranty you must return to us to examine for you.

When the knife has been examined and the outcome is manufacture fault then the knife is under guarantee. Unfortunately if the knife has no manufacture fault, then the knife is not under its guarantee and a replacement will need to be purchased.

If it's a manufacturing problem, we will also cover the shipping costs for you.

 

5) How do I resharpen my knife?

 6) Cutting Boards: